Why Can’t I Tag Products on Instagram?

Why Can’t I Tag Products on Instagram?

You have opened a Professional Instagram Account, and you have products to sell through Instagram. It is great to have the ability to tag your products on Instagram. This way, your customers will not have to ask for the price of your products. However, some users are having a problem with tagging products and ask ‘why can’t I tag products on Instagram?

We all know the tags on Instagram; however, tagging products is crucial for shopping on Instagram.

The ability to tag your products comes with a lot of advantages. It is very easy and informative. But users can have some problems with it. Let’s take a look at what is causing the trouble for not being able to tag products.

Requirements for Tagging Products on Instagram

Requirements for Tagging Products on Instagram

Tags on Instagram are useful for citing someone uniquely, creating a direct link to the user’s profile. Instagram is primarily used to publish images, personal photos, videos, and stories (also mostly in photos, selfies, or videos). Instagram has some requirements for tagging your products. If your Instagram account does not meet the requirements, you will not tag your products.

Instagram Supported Countries

To meet the requirements for selling products via Instagram, you have to be in one of the Instagram Supported Countries.

These countries are; USA, UK, France, Italy, Spain, Sweeden, Netherlands, Switzerland, Ireland, South Africa, Belgium, Austria, Portugal, Poland, Greece, Cyprus, Denmark, Chechia, Romania, Norway, Bulgaria, Croatia, Finland, Letonia, Lithuania, Slovenia, Luxembourg, Brazil, Argentina, Mexico, Peru, Uruguay, Paraguay, Malta, Ecuador, Panama, Belize, Dominican Republic, Australia, New Zealand, Korea, Japan.

If you are not located in one of these countries, your Instagram account will not be shoppable. 

Having a Professional Account

You would not be able to tag your products if you are not using a Professional Account. The first thing to do is converting your account to a professional one.

By having a Professional account, you can use Instagram Analytics as well. It can show Story Analytics to Competitor Tracking. So it is very useful. Here is how to convert your account to a Professional Account:

  1. Go to your Profile page.
  2. Tap on the three-lined button, then tap on ‘Settings.’
  3. Select ‘Account’ from the menu.
  4. There will be ‘Switch to Professional Account’ at the bottom of the menu and select it.

Add Your Professional Account to Facebook Business Manager

Facebook owns Instagram, and the commercial side of it is Facebook Business. From here, you can track your analytics via Facebook Analytics. Here is how you can do it:

  1. In Facebook Business Manager, click on ‘Business Settings.’
  2. Go to ‘Accounts’ and select ‘Instagram Accounts.’
  3. Click on ‘Add’ and enter your Instagram username and password.
  4. Click on ‘Done’

Now you connected your Facebook page to your Instagram Business profile. Business accounts on Facebook usually have an Instagram account in their name.

Other Adjustments

Make sure that your account has been approved for Instagram Shopping. 

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Make sure that you have set up the Tagging option in your Professional Account.

Lastly, make sure that you are using the latest version of the Instagram app. You can tag your existing posts after you post them too.

Conclusion – Tagging Is Important For Marketing

Tagging ability is a great thing for selling products on Instagram. However, users are having problems with this option. There are many requirements of Instagram for tagging your products. If you meet these requirements, you shouldn’t have any problem and it is important to have the latest version of the app.

We hope we answered the frequently asked question; why can’t I tag products on Instagram? If you have more questions about Instagram Business, check out our other articles about advertising and marketing on Instagram and start tagging products.

Frequently Asked Questions

Instagram’s customer service is set to answer your requests in 48 hours. So it might take up to 48 hours for them to turn back to you.

No, they can’t sell your photos, but they can take them and change them.

Create an account that would stand out and be sure to post everyday. Write a good bio on your account. Use hashtags in your posts and follow other related accounts. You can try to use Instagram Ads as well.

Business profiles are free on Instagram for anyone to be recognized as a business on Instagram. Being an actual business is not necessarily needed to have a business account on Instagram.

Suppose you’re a blogger or Instagram influencer or any other kind of personality-based brand. In that case, a personal account may work better for more engagement from your followers, but the business account is more suitable for integration for corporates and other non-personality-based brands.

James Orublig

Posts: 586

Hi, my name is James but my friend calls me JamesTheNews since I always have the latest news about social media. Follow my blogs to learn every bit of trickery there is to social media.


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  1. Anna


    I can’t make it work and support does not answer.

    All my products are on Instagram and you can see them but I can’t tag them. When I try, this message cames up “add a domain to your catalogue”.
    Any tips/help with this specific problem?

    Thank you very much.

    • Insta Followers
      Insta Followers

      You have to put a link of your website to your Instagram account.

      • Ary

        How or where do I need to put a link on the Instagram account. I do have it

  2. Nicole

    I had everything set up correctly and was using it with much success. Now suddenly I can’t tag my products. I can see them, the shop settings are correct, domain settings are correct and yet it tells me “This product does not use the domain you selected for Instagram Shopping” GGAAAAAHHHHHHHH ! I have Facebook tech support telling me to log out log in re-verify my domain etc etc and it still hasn’t worked. They have escalated my need but that may take months. Any ideas? 🙁

    • Kat

      I am having the same issue as Nicole with my IG tagging. I was able to tag my products before and now receiving “This product does not use the domain you selected for Instagram Shopping” Very frustrated tried troubleshooting for the past 2 weeks and tried every tip via FB, IG, Squarespace, google and Youtube…FB is of no help, PLEASE SOS

      • Mario

        Same here. Everything was working fine until one day. Since then we cannot tag any products from our catalogue. It keeps saying “This product does not use the domain you selected for Instagram Shopping”. That’s so strange! Please help!

        • Annmartina

          Yes I am also getting this same message. It is so frustrating but I guess I’m glad others are having the same problem

          • Ary

            I’m having the same problem as all. Please help.

  3. Antoni Gardner
    Antoni Gardner

    I think there is something I forgot to do, I can’t tag products on Instagram but I’ll try to do the things that are written here. Hope it works.

  4. Louise

    I had everything set up correctly. My products are showing in my Facebook shop and Instagram shop. My app and phone software are up to date. I was able to tag a few photos Instagram but now the product tagging has stopped working for me. Any ideas?

  5. Pamhi

    I have facebook business manager and connected it to my IG business account. I have 52 products in my catagogue and the IG has been approved for tagging. The product tagging thing was going great, until one day it told me that it could not find any products when I tried to tag in a post. All my existing tags are there and i see all the shop products when I go to my ig shop. My settings also show the FB product cataloge and indicates there are 52 items. I have not done anything additional to verify my domain because I have not received any notification to do so or any indication on how to do it as I have gone around my settings. Please let me know if anyone has figured this out. VERY FRUSTRATING

    • Shin

      I am encountering the same issue as you. Is there a solution to it?