What Is Spotify Customer Service Number? (2023)

What Is Spotify Customer Service Number? (2023)

Spotify is an audio streaming platform for various content. From music albums to podcasts, Spotify offers a wide range of services. It is very easy to install, sign in and use Spotify. You can download many songs, playlists, and podcasts, and if you have a premium account, Spotify allows you to listen to your audio offline.

However, there might be occasions when users would like to contact Spotify. Therefore, they search for the Spotify customer service number. In this article, we will explain how to contact Spotify Customer Service.

Reasons To Connect to Spotify Customer Service

There are several reasons why users want to contact Spotify. Some of them are such as the following;

  • Users cannot log in or sign in,
  • Hacked accounts,
  • Getting overcharged,
  • Asking for a discount,
  • Spotify cannot be reached via email,
  • Canceling subscription.

The list goes on, but these are the most common reasons for contacting Spotify.

Spotify does have customer service. However, they do not have a customer service number. Without a customer service number, the complaints get bigger because users want to contact Spotify because they do not have a contact number.

spotify support

Not having a Spotify Support number is not only a problem for users but also an issue for artists. While there is no phone number, there are many ways to contact Spotify. Here, we explain how to contact Spotify in a detailed manner.

Contacting Spotify Customer Service

We have mentioned that Spotify does not have a customer contact number, yet they have customer support. If you insist on calling Spotify, you might try GetHuman, a website that helps you to reach big companies without waiting on hold, or tips and tricks to contact them easily.

On their Contact page, they explain this situation by saying they do not have a customer service contact number because they offer online support, and Spotify can send links and screenshots to help their customers.

If you write Spotify on GetHuman’s search bar, you will receive a ‘No Phone Number’ result. However, it helps you by showing you alternative ways of contacting you. GetHuman says the best way to reach Spotify is through Spotify Email Support. In GetHuman, you can select your reason for contacting the company you want, and they guide you in contacting you in the right way. If you have an emergency about contacting your desired company, they offer paid services that lead you to an expert.

How to Contact Spotify

Spotify offers its customers several ways to contact them. You can find ways to contact Spotify down below. If you have problems with your monthly listeners on Spotify, you can buy Spotify monthly listeners until it is solved.

Spotify Contact Form

Here Spotify offers a live chat service that you can write to. This looks quite easy as calling customer service. However, when their advisers are busy, Spotify emails you back as soon as possible.

Spotify Community

Spotify Community is like a forum where users help each other out. It is a nice way to solve your problem since many other users might have the same problem. In this community, there is a search bar where you can write your question. For example, you can ask how to add songs to Spotify, etc.

spotify community

When you search your question, previously asked questions will pop up. Here you can select the closest one to yours and read the question and the answers. It will include how many replies the selected question had. You can even like or dislike the questions and the answers.

Spotify Twitter Support

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Spotify has customer support on Twitter. From https://twitter.com/SpotifyCares, you can reach its Twitter page and ask your questions. It has about 250.000 followers, and it is active.

Other Features of the Spotify Contact Page

To help you without wasting your time, Spotify has a help section. Like answers to frequently asked questions, you can find your answer here. 

It offers help in, 

  • Account,
  • Payment,
  • Technical,
  • The premium for Family,
  • Student Discount,
  • Spotify for Artists.

Or you can pick a topic from the ‘Advertisers section’ for advertising on Spotify. ‘Press section’ for the press and ‘Jobs section’ for applying for a job at Spotify.

Concluding Spotify Customer Service

Although there is no Spotify customer service number, there are many ways to contact Spotify. Also, Spotify helps you contact them correctly by guiding you through the perfectly organized contact page. Thus, don’t worry about finding answers to your queries. Especially, Spotify Community can help a lot to find a solution to your problem.

Frequently Asked Questions

No, Spotify doesn’t have a live chat. You can contact Spotify via their Twitter support account or find answers with Spotify Community.

Once you log in, go to the ‘Subscription’ section on the main menu. Then click on ‘Change or Cancel,’ after that, you will see the ‘Cancel Premium’ button; click on it. Spotify will ask you if you are sure, then click on ‘Yes, Cancel.’ Now you have successfully canceled your subscription to Spotify. It will also show you the date your Premium subscription is canceled.

Visit the Spotify Reset Password page, and write your username or email in the text box. Then click on ‘Send.’ Spotify will send you an email, be sure it is either in the junk box or not. Open and click on the link in the mail. Write your new password in the text box and write it again in the box below to confirm your new password. Then click on ‘Set Password’ to change it.

Spotify has no refund policy, but you can contact them through their support services to solve your problem.

You don’t need to contact Spotify Support to cancel your account. It is possible to cancel your premium plan with an app or website.

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54 Comments

  1. Peter John Groff
    Peter John Groff

    Pleaes set up free Plemulm without money on it so you make it easy for me to thank about it
    yes i will Listen what you after said i can the right thing to do i can do any thing if like me to do

    • Kelley
      Kelley

      11/27/21. I lost my credit card yesterday my bank canceled my card told me my new card will arrive 3-7 days. I broke my computer I have no contact with it anymore. I will pay immediately when my card arrives in a few days.

  2. Choppie Joplin
    Choppie Joplin

    I got a Spotify $30 card and I thought I put all the numbers right on it and I didn’t and I don’t have my card anymore. I do still have the receipt. Is there any numbers on it I can use to get my Spotify premium family plan

  3. Joan Richards
    Joan Richards

    I cannot get music on my mini google as it says I am not paid up. I had the first month for free when joining up and then paid with credit card for following month on 12th April and the next payment due 12th May. Why is google not allowing me access to music.

  4. Patel
    Patel

    Spotify customer service number sounded too complicated for me before I read this. Please post more reviews like this.

  5. Daron
    Daron

    My Spotify plays at extremely low volume. I have made all necessary adjustments to sound volume on my phone(samsung) and the Spotify app itself. I have Uninstalled and re-installed the app multiple times as well as downloaded sound boosting apps. None of this seems to help.

  6. martina doherty
    martina doherty

    i want to downgrade my duo subscription

  7. Marie Zere
    Marie Zere

    No place to log in or sign in on Spotify on IPAD.

    • Dennis
      Dennis

      When you are signing into Spotify with an Apple device, there is a special button that says ‘Sign in with Apple.’ Yet, if you can’t see it, you may not meet the requirements to sign in with an Apple device. For this, you have to have at least iOS 13 or later, an ID with two-factor authentication, and being signed into iCloud with your Apple ID.

  8. Melissa Christoph
    Melissa Christoph

    PLEASE CANCEL MY ACCOUNT. I HAVEN’T USED IT AND DON’T PLAN ON USING IT.

  9. Mark Mesnick
    Mark Mesnick

    How do l change my method of payment?

    • Dennis
      Dennis

      Hello, you can get more detailed information about your question from the ‘Update Payment Details’ page of Spotify.

  10. tim larocque
    tim larocque

    i am very interested in the spotify HI-FI lossless audio. Is it comming out soon.

  11. David Devonshire
    David Devonshire

    Please help me restore my Premium Spotify. I got a new phone and I can’t get my playlists back. I have lost everything. It keeps wanting to charge me to set a new account. How do I do this? Please respond.

  12. D.R. Tufenkjian
    D.R. Tufenkjian

    I have spent a great deal of time trying to contact anyone (robots included at spotify to answder a cojuple of question – one of them being a question about Payment. I have carefully followed the directions given but with absolutely no success . When I tried posing the question to your “Community ” group I still get help except for a number of responses telling me that it is not possible to make contact. My understanding is that you have a local facility in Boston at center Plaza. Is it better, that I go there directly … or is it more appopriate to to contact your corporate office responsible for ‘Billing “.

    Please help.

    R. Tufen.jian

    • jazz peeps
      jazz peeps

      hi there

  13. dawn reyes
    dawn reyes

    i cancelled spotify 3 months ago and still being charged

  14. Teresa Hampton
    Teresa Hampton

    I was charged 30 dollar for something I didn’t order.I would like to know what to do to stop the payment

  15. Shirley Falk
    Shirley Falk

    I did not order Spotify and will no longer allow my card to pay for a service that I don’t even know what it is. I expect to be reimbursed for past transactions. I will contact a lawyer if ne essary.

  16. Denise
    Denise

    I have been getting charged for this service 15.99 for 4 months I cant find anything to see a charge card on my account says free unless you pay for upgrading service which i dont I want my money back. I have emailed you before no one gets back to me

    • Maggie Whitewater
      Maggie Whitewater

      So sorry to hear that, have you tried contacting Spotify support?

  17. Barrie bresnahan
    Barrie bresnahan

    I would like to have my account permanently deleted.

  18. Hi
    Hi

    How do we find out who is responsible for recruiting and keeping Josh Rogan?

  19. Paul
    Paul

    I had a 3 month trial with Spotify and cancelled it a week before the start paying date. I was still charged $9.99 and can’t find CS email or text. I sent a message through [email protected] and received a scam notice pack saying they need the last 6 digits of my credit card! Anyone know how to get ahold of Spotify as my account is cancelled!

  20. Roberto Martinez
    Roberto Martinez

    I had some problems with my bank card now I have to wait for a new one my spotify won’t work I need to pay but I don’t know how

  21. Steve Cobb
    Steve Cobb

    Hang tough with Joe Rogan, all the screeching will end soon. Be happy that Neil Young has left. He has shown himself to be a worthless human being by leaving his wife cancer riddled wife. Neil is a desiccated has been whose audience is dying off as I write.

  22. jim betchel
    jim betchel

    how do i change my card number on my account so my payment can be taken out every month. when i went to listen to my music today there was a message that said payment failure. i got a new card number, but i don’t know how to update it. i have a dance to DJ on sat. and i don’t want my account shut down

  23. Bob
    Bob

    Get a customer service number! It’s not supposed to be convenient for you, it’s for the customer. Screw Spotify! I will not deal with a company that is afraid to speak to its customers!

  24. Trevor peters
    Trevor peters

    I can’t connect to spotify please help urgent

  25. Trevor peters
    Trevor peters

    I can’t connect to spotify please help urgent I have tried everything very frustrating if u can’t help then disconnect service

  26. Dave Collins
    Dave Collins

    I have a free Spotify subscription yet I have been charged $9.99 U.S. twice. Please cancel my Premium subscription

    • Maggie Whitewater
      Maggie Whitewater

      So sorry to hear that Dave,
      Have you tried contacting Spotify Customer Service?

  27. cheryl coffin
    cheryl coffin

    I have lost several of my tunes recently. I have listed 181 tunes, until now. I am showing only 32 now. What happened to my tunes?

    • Maggie Whitewater
      Maggie Whitewater

      Hi,

      I’m sorry to hear that, have you tried contacting Spotify Customer Service regarding the issue?

      • Lester howard Smith
        Lester howard Smith

        Please cancel our subscription to Spotify because we are shutting down our computer do to scammers. We are going to notify our bank not to accept any debit payments for you. We never did use the spotify program. We would appreciate of you can send a notification of cancellation by mail. Thank for your consideration in this matter.

        • Yasmin Talley
          Yasmin Talley

          You should contact Spotify Support. You can find details on how to contact them in this blog post.

  28. Sandra V Chavez
    Sandra V Chavez

    i have been trying to get in contact with someone from spotify since last year because my son has never had spotify and his debit card is been charge every month $ 10.86 i have email spotify to inform them about it and i haven’t heard back from them. it’s not right that he is getting charge and money taken out of his bank card for something he dosent’t have or use please help me resolve this problem is going on 2 years already i have talk to the bank and they said i have to contact spotify

    • Yasmin Talley
      Yasmin Talley

      Hi, you should visit the “Charged but don’t use Spotify Premium” page on the Spotify Support website. If you cannot find the information you are looking for, you can share your problem on the Spotify community page.

  29. Charles Jennings Sr.
    Charles Jennings Sr.

    I never had a Spotify account, but I am being charged $15.99 for the service. I want to cancel all ties with Spotify.

    • Yasmin Talley
      Yasmin Talley

      Hi, you should visit the “Charged but don’t use Spotify Premium” page on the Spotify Support website. If you cannot find the information you are looking for, you can share your problem on the Spotify community page.

  30. Kathleen Judd
    Kathleen Judd

    I have been charged for spotify on my credit card on Aug 10, 2022 and again on Sept 10 2022 . I did not and do not have a spotify account.
    I didn’t even know what spotify meant until I asked someone. Please cancel the charge from my credit card.

    • Yasmin Talley
      Yasmin Talley

      You should contact Spotify Support.

  31. Teena Delaney
    Teena Delaney

    I need to change my bank details for direct debit?????

    • Yasmin Talley
      Yasmin Talley

      You can change your payment method from Spotify account settings.

  32. Chris Preston
    Chris Preston

    Hi, I work at a care home, and we use alexa’s all over the home, how can I get a yearly subscription that the home can pay for spotify, so the Events team and residents can use at the same time without adverts.

    • Yasmin Talley
      Yasmin Talley

      You can visit the Spotify Support Premium plans page for details.

  33. Anne Timberlake
    Anne Timberlake

    I have had my Spotify since 2012 but today I tried to play my favorites and I have no sound and it is not my computer because I can hear other things please help. I love my spotify but today is not a good day to ask me to rate it.

    • Yasmin Talley
      Yasmin Talley

      You can try logging out of your account and logging in again. If the problem still continues, you should contact Spotify Support.

  34. MARY ann hutchins
    MARY ann hutchins

    i cancelled my spotify and am still being charged for it please help

    • Yasmin Talley
      Yasmin Talley

      You should contact Spotify Support.

  35. Dawne Blakey
    Dawne Blakey

    Who do I contact for a change of payment card?

    • Yasmin Talley
      Yasmin Talley

      You can find information on how to change it on the Spotify Support payment methods page.

  36. Michael Pultro
    Michael Pultro

    Does anyone know how to alphabetize your library on a desktop or laptop? It automatically happened on the app

    • Yasmin Talley
      Yasmin Talley

      Hi, first, go to your library and click on the “Songs” tab to view your saved tracks. Then, click on the three dots in the top right corner of the “Songs” tab. Select “Sort By” and choose “A-Z”. Your library will now be alphabetized by song title.