Conflict resolution is one of the most life-saver concepts that you can integrate into your life. Even though it is generally connected with the conflict in the workplace, it can still be beneficial at home or school. But mostly, it is regarded as a favorable skill to obtain by employees. It involves settling any conflict, disagreement, or dispute in a healthy way and create a more peaceful work environment.
Furthermore, it prevents debates from turning into bigger arguments or fights. It can be defined as settling two or more conflicting parties with the aim of bringing a solution to the disagreement. Conflict resolution skills help handle conflict and find an amicable solution to the ongoing disagreement.
Conflict Resolution Skills Types
Even though there is always a chance to spark an argument in the workplace, these skills will assist you in solving it. There is a bunch of ways to stop or prevent it.
- Active Listening: The very first skill to use while handling conflicts is active listening. It is the base of conflict resolution since you would not be able to resolve any conflicts if you do not understand them first.
- Nonverbal communication: Another skill that accompanies active listening is nonverbal communication. If you analyze ongoing gestures, facial expressions, tone of voice, or body language, you will be able to read the room and then act accordingly.
- Objectivity: It is possible that you may like one of the conflicting parties more. Furthermore, you may be one of the parties that argue. However, you should keep your feelings and personal emotions out of it. You should do active listening without judgment and maintain your impartiality while solving the disagreement.
- Avoiding: You should pick this method as the first one to try if you sense any disturbance. Because when there is no conflict, there is no need to resolve it at all. It is one of the most win-win solutions. Try clearing the atmosphere and keeping the conflicting parties apart. If you are in the debate, keep your distance from the other party by going to another room or breathing fresh air.
- Empathy: When you try to calm the conflicted parties, put yourself in their shoes, and make an effort to understand their anger or obstinacy. You will be more successful at settling the argument in his way. If you in the debate, empathize with the other side. You will see that once you understand the other party, you will be less angry and more agreeable.
- Compromise: If the conflicted parties are stubborn and too confident, push both of them to cooperate. Since neither of the two sides will get what they want, it will be easier to convince them to give up. In that way, splitting the difference will seem to be the fair solution for both sides.
Avoid These Typical Behaviours
Now that we have learned some methods and skills to use in conflict resolution, it is time to learn what not to do in any conflict situation.
- Denial: It is one of the most common problems when dealing with conflicts. Even though it is easier if you bury your anger and perform passive-aggressive behavior, denial drags out the present conflict. On the other hand, accepting the existence of conflict will ease your anger and provide a reconciling atmosphere.
- Defensiveness: Instead of taking the conflict personally, consider this an opportunity to change your perspective and understand the opposite point of view. A consistent state of defensiveness will not only unnecessarily elongate the fight but also tire everyone around you, including yourself.
- Raising Voice: Raising your voice will not help you resolve any argument. On the contrary, it will make both of you angry by escalating the situation. Try to stay calm as long as possible, and approach the situation with empathy.
- Bias: Not acting dependent on the bias is one of the essential parts of conflict resolution. Bias prevent you from seeing and assessing the situation clearly and drag the conflict into a deadlock. Instead, an approach without early judgments will save both of you time. Furthermore, it may even eliminate any chance of a disagreement or a fight.
- Pointing fingers: Pointing fingers and putting all the blame on the other side is not only childish but also disrespectful. It does not matter if it is figurative or literal; pointing fingers will create the exact opposite of what we want, which is a peaceful and compromising environment.
- Not getting help: Do not hesitate to involve HR, negotiators, mediators, or arbitrators if the conflict continues. There is no shame in asking for help when you need it. Quite the contrary, it will assist you in resolving any conflict and prevent the balloon from going up. Hereby, you would be able to spend your energy on another thing instead of arguing.
FAQ on Conflict Resolution
You should remain calm and think about making compromises while reminding him/her that this type of behavior is uncompromising and unnecessary. Remember that you should not raise your voice as a reprisal under any circumstances.
You can seek help from competent professionals whose job involves conflict resolution, such as mediators, negotiators, arbitrators. You may consult your HR department, as well.
It includes gests, body languages like posture, tone of voice, and facial expressions.
Try to understand the other party by attentively listening to what he/she says. Especially instead of thinking about what to say as a response, really make an effort to comprehending his/her problem.
Although there are many different ways to do this, some of the main steps are acknowledging other person’s feelings, overcoming your bias, trying to understand what the other person says.
Things to Remember While Dealing with Conflict
Remember that conflict resolution is a process, and it can take time and practice. Even if sometimes finding a solution may seem unlikely, the best thing you can do is not losing your patience and appeasing conflicted parties. In a conflict, it is particularly important to remember that the other person has feelings and thoughts, as well. That is, showing empathy and reminding ourselves that we are all human beings may help you overcome your anger. Instead of showing your anger, try out these icebreaker games for work to cool off the tension.