Instagram Direct Messages (DMs) Not Working? (Solved – 2020)

Instagram Direct Messages (DMs) Not Working? (Solved – 2020)

If Instagram direct messages (DMs) not working, we will give you some tips to fix it. There may be various reasons for this.

One of the most common problems of Instagram is the direct message problem.

Users who are experiencing this issue complain about not being able to send messages to users and other members on the followers’ list.

It originates from the Instagram servers, or from the settings of the mobile device you are using. Or you may have been blocked by the user you want to send a message to.

In this article, we will examine all possible causes and try to find a solution.

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Why Can’t I Send Direct Messages?

  • If you cannot use the message option on Instagram and cannot send messages, first check your internet connection. It may be caused by a connection problem.
  • The second option is to check if the person you want to send a message to is on your followers’ list or not. Because some users only want to receive messages from the people they follow and they have adjusted their profile settings in this way.
  • If you don’t see problems with these two options, the third option you need to check is the Instagram server status. Check for a general problem. If the problem is only due to you, you should try the following recommendations.
Instagram Direct Messages

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How to Prevent the DM Problem on Instagram?

Do not always blame Instagram. Sometimes, even the settings of the mobile devices you use may prevent you from sending messages.

You can also like this post: How to Recover a Hacked Instagram Account?

For example, you should clean cookies frequently. These cookies may prevent you from using the applications correctly.

  • When you are having DM problem on Instagram, close and restart the application.
  • Logout from your account and sign in again.
  • If it still does not recover, delete and reinstall the Instagram application.
  • If your device’s memory is full, it may not accept new data. This can lead to problems with sending and receiving messages.
  • As a last resort, try sending a message with your cellular connection instead of your WiFi connection.
Instagram Direct Messages

Advanced Solutions & Conclusion

Have you tried all the solution options we wrote above? Although Instagram Direct messages (DMs) still not working?

Well, we’ll give you a few more options.

If all this is not working, all you have to do is consult the Instagram technical support team:

  • Ask your friends if they have the same problem. So you understand that the problem is only your source.
  • If the person to whom you are sending a message has blocked you, you cannot send a message to him.
  • If you cannot receive messages, make sure that the message settings are active in Instagram privacy settings
  • Log in to your Instagram account from a different mobile device and try sending a message
  • If you are trying to send an in-group message to a group, the group’s permissions must be appropriate. Some groups do not allow users to send messages to the group
We think that you may also be interested in which is our previous post about Instagram Support.
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Born in February 1993, Dennis is a social media blogger. Originally started working as a car salesman, he was always a social media and internet enthusiast. So, he began optimizing websites and e-commerce sites for car dealerships. Later, it was found out that social media is a perfect area for ma...


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    1. I can’t able to send messages. I have been also reported and uninstalled and reinstalled but it’s not sending. I don’t know what’s happening. And my sever is also good . Please help me and give solutions.

    1. Hi doğukan, sadly your solutions were not able to help out my issue, my messages refuse to show up and i cannot recieve any replies. However i can see and respond to replies through notifications. I would really appreciate your profesional opinion on this and what steps i would need to take to go about fixing this.

      1. I’m having the same problem when ever I go to click on the icon for the dms it’s just the loading sign but they never show up it’s been almost a month of this I’ve tried deleting the app and re installing and shutting my phone off I logged in on my separate phone to see if it was just the phone but the messages still will not show up I’ve sent in two help requests to Instagram but they never responded or fixed the problem if anyone knows why this is happening or a solution please help thanks

      2. This is happening to me too 🙁

        My dms aren’t loading all I get is the loading icon! I can send them if I go directly to someone’s page, but when they reply I can’t see it.

        So frustrating. This has been like this for months now & is driving me crazy!!

        1. I have this same problem! It’s really winding me up! I’ve report the bug multiple times, tried to find an insta email but can’t find one anywhere 🤦‍♀️

  1. I have the same issue i get notifications that i have a new message however when i go to click on it it won’t load or work, i use to be able to send them ans just not see replys but now it doesn’t work at all and I’ve tried uninstalling amd reinstalling the app ive tried on the internet and a different phone and still not working.
    So frustrating i need it for my rep groups someone please help! Every thing else is working fine and my other accont is fine

  2. Same problem and i’ve hot this for weeks: I get the notifications but i only can see the load icon when i want to check my dms. Instagram is the most bugged app ever.

  3. I grave the same problem as everybody here… I receive messages from my notifications but can’t see them and it’s getting reeeaaally annoying so if anyone know how to fix it please help

  4. Same exact problem. DM’s won’t load yet they load fine on my other two accounts? I’m deleted multiple times and reinstalled logged out even tried to restore my phone. Doesn’t work on another device or the web version either. Really frustrating when you are trying to promote a business and can’t load messages. Right before it stopped working I noticed an extreme lag on that account on group messaging like it wouldn’t load messages from the group dm until several days later. Then it just stopped working altogether. If anyone knows how to fix please help out. I’ve sent close to 50 messages emails everything to Instagram but they clearly don’t care…🤷‍♂️

  5. I had the same problem everyone else did, after some researching (I just clicked on the first thing I found) , I tried logging off of my account, completely turning off my phone, then turning it back on and logging on. To my surprise, it actually worked.I only hope that it works for the rest of you as well.

  6. Someone I was chatting with on Instagram all of a sudden I can’t see he’s DM or chat as if we never messaged each other it’s all gone what do you think is going in

  7. My Instagram direct text message not work,I don’t understand why, do you know brother how I pix it?I can text to people but I can’t see what people sent to me.but I never think this is Instagram app may be Instagram account problem.😣

  8. Subject-major concern in my instagarm account


    Good Day to Instagram team,

    I just have a concern eith my instagram account
    I was using an android device previously and all my direct messages were working fine but since i swapped my phone to ios all my dm have stopped working i cannot recieve any message from my followers as u can see i have above 7000 followers and they message me but im unable to see and this is a main concern.

    I hope you find this email as this is very urgent for me.

    I have spoke to apple team and they have said my phone is functioning fine.

    Please do reply my mail once you have received.

    Mona Ahmed

  9. Hii actually there is a hard glitch on my instagram direct messages inbox if someone is replying my story or sending me any messages the notifications doesn’t occurs on the screen and the messages also i can’t see on my inbox so please can you help me!!

    1. Hi, sometimes Instagram can be quite glitchy. Usually, it gets fixed in some time. If you’re facing this problem for a long time, you can try to uninstall and reinstall Instagram.

  10. Hi, I have the same problem I have been facing for the past months. Please help me to solve it because I have to send very important messages. Please help me.

  11. My DMs are being blocked because Instagram thinks that I am spam, its driving me nuts that I cant find answers or get in touch with someone. This is such a crucial time for DMs being we cannot do face to face, especially for a business. PLEASE HELP

    1. If you’re blocked, it is probably temporary. You should wait for a while for Instagram to remove the block. If not, please contact Instagram for removing the block. There is a special page on Instagram to request it.