Instagram Direct Messages (DMs) Not Working? (Solved – 2022)

Instagram Direct Messages (DMs) Not Working? (Solved – 2022)

The Instagram notification is one reason why the user checks the stories, new posts, direct messages, follow-up requests, new followers, etc. Therefore, failure to receive Instagram notifications can affect the number of times an Instagram user checks the Instagram feed.

Of all the problems that users have reported to Instagram, “Instagram DMs Not Working” is the most common these days for both iOS and Android users.

Instagram has developed a lot since it joined the world of Mark Zuckerberg and Facebook. Further changes are under development, and we are now used to using the app to send direct messages, that is, chat and even make video calls.

Of course, likes, comments, and Direct Messages (DM) are notified on the smartphone. Such notifications can appear silently on the screen if you prefer. Still, it may happen that you do not receive any notifications for direct messages even when they are not muted.

As with other problems related to Instagram and sharing with Facebook or your company page of the blue social network, due to the absence of notifications for DMs, it has a solution that you should be able to find with one of the following procedures.

If Instagram direct messages (DMs) are not working, we will give you some tips to fix it. There may be various reasons for this.

One of the most common problems of Instagram is the direct message problem.

Users who are experiencing this issue complain about not sending messages to users and other members on the followers’ list.

It originates from the Instagram server error or from the settings of the mobile device you are using. Or you may have been blocked by the user you want to send a message to.

In this article, we will examine all possible causes and try to find a solution.

Why Can’t I Send Direct Messages?

  • If you cannot use the message option on Instagram and cannot send messages, first check your internet connection. A connection error may cause it.
  • The second option is to check whether the person you want to send a message to disappeared from your followers’ list or not. Because some users only want messages from the people they follow to showing up, and they have adjusted their profile settings in this way.
  • If you don’t see these two options’ problems, the third option you need to check is the Instagram server status. Check for a general problem. If the problem is only due to you, you should try the following recommendations.
Instagram Direct Messages

How to Prevent the DM Problem on Instagram?

Do not always blame Instagram. Sometimes, even the settings of the mobile devices you use may prevent you from sending messages.

For example, you should clean cookies frequently. These cookies may have stopped you from using the applications correctly.

  • When you are having a DM problem on Instagram, close and restart the application.
  • Logout from your account and sign in again.
  • If it still does not recover, delete and reinstall the Instagram application.
  • If your device’s memory is full, it may not accept new data. This can lead to problems with sending and receiving threads.
  • As a last resort, try sending a message with your cellular connection instead of your WiFi connection.
Instagram Direct Messages

Advanced Solutions & Conclusion

Have you tried all the solution options we wrote above? Although Instagram Direct messages (DMs) still not working?

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Well, we’ll give you a few more options.

If all this is not working, all you have to do is consult the Instagram technical support team:

  • Ask your friends if they have the same problem. So you understand that the problem is only your source.
  • If the person you send a message has blocked you, you cannot send a message to him.
  • If you cannot receive messages, make sure that the message settings are active in Instagram privacy settings.
  • Log in to your Instagram account from a different mobile device and try sending a message.

If you are trying to send an in-group message to a group, the group’s permissions must be appropriate. Some groups do not allow users to send messages to the group.

Frequently Asked Questions

When you send messages using DMs, they don’t disappear and remain visible in the conversation.

Yes, you can get or send your DMs via your E-mail. So when you receive a DM, you’ll get it as an e-mail too, and you can simply respond from there.

Sadly, there’s no provided method to recover deleted DMs. You can only ask them from the recipient, if they haven’t deleted too.

James Orublig

Posts: 602

Hi, my name is James but my friend calls me JamesTheNews since I always have the latest news about social media. Follow my blogs to learn every bit of trickery there is to social media.

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106 Comments

  1. Eyinjustouch
    Eyinjustouch

    I was unable to send a direct message on Instagram..

    • Vishnu
      Vishnu

      I can’t able to send messages. I have been also reported and uninstalled and reinstalled but it’s not sending. I don’t know what’s happening. And my sever is also good . Please help me and give solutions.

      • anis
        anis

        did you solve this problem already? help me bcs im having the same problem rn?

      • Sai Kumar
        Sai Kumar

        I am also facing same problem…do you find the solution for that please help me

        • Dennis
          Dennis

          Hello, have you tried the solutions shown on the article?

      • kenneth Charles metzger
        kenneth Charles metzger

        i hate to say this its Instagrams , problem some people like a few i can direct message , most i cant , its Instagram platform problem they have no tech support , or customer service , there product is awful

      • sarah
        sarah

        if u get the solution kindly tell me

    • Kurd_london5
      Kurd_london5

      I was unable to send a direct message on instagram

  2. Eyinjustouch
    Eyinjustouch

    Please I need a solution for this

  3. Leigh
    Leigh

    My deleted msgs keep coming back help me

    • Keagin DuVerneay
      Keagin DuVerneay

      Hi doğukan, sadly your solutions were not able to help out my issue, my messages refuse to show up and i cannot recieve any replies. However i can see and respond to replies through notifications. I would really appreciate your profesional opinion on this and what steps i would need to take to go about fixing this.

      • J.m
        J.m

        I’m having the same problem when ever I go to click on the icon for the dms it’s just the loading sign but they never show up it’s been almost a month of this I’ve tried deleting the app and re installing and shutting my phone off I logged in on my separate phone to see if it was just the phone but the messages still will not show up I’ve sent in two help requests to Instagram but they never responded or fixed the problem if anyone knows why this is happening or a solution please help thanks

        • Dotro
          Dotro

          I have the same problem and it’s just so annoying

          • Nicole
            Nicole

            Did you find a solution to it? Having the same problem too

        • gel
          gel

          have it been fixed? cause i have that problem too right now. if it has been fixed please let me know how by email, thankyou

        • abril
          abril

          did you ever get it fixed? My inbox won’t load now!

        • Dominique Crowder
          Dominique Crowder

          I’m going three this right now bro can you please help me tell me what you do to solve the problem please I will cash app you

        • Guy
          Guy

          I have the same issue now
          Has anyone ever figured out how to fix this?

          • SAYANI
            SAYANI

            Nope

        • Guna vardhan
          Guna vardhan

          How did you fixed it? I’ve been facing the same problem.

        • Vamshi
          Vamshi

          Is it solved now ?

      • Amie
        Amie

        This is happening to me too 🙁

        My dms aren’t loading all I get is the loading icon! I can send them if I go directly to someone’s page, but when they reply I can’t see it.

        So frustrating. This has been like this for months now & is driving me crazy!!

        • instafollowers
          instafollowers

          It seems like a cache problem. Did you try deleting your cache or reinstalling the app?

        • Georgia
          Georgia

          I have this same problem! It’s really winding me up! I’ve report the bug multiple times, tried to find an insta email but can’t find one anywhere ?‍♀️

        • Tina
          Tina

          Hi, I am facing the same issue for months, I tried everything but nothing helps! Did you solve it? How? Please help, thank you!

        • Crystal Rocha
          Crystal Rocha

          I used to have this problem ! But I fixed it

          • Reece
            Reece

            Hi, how did you fix this

          • Nana Asante
            Nana Asante

            How did you fix it?

          • Tinaphan
            Tinaphan

            Hello Crystal Rocha ? How to you fix it ? 🙁 Plsss

          • shay
            shay

            how did you fix it ??? HELPPP

          • ayesha asim
            ayesha asim

            how

        • Jaden
          Jaden

          Did you ever fix it

        • sneh
          sneh

          yessss bro did u find any solution same here?

        • maddyn
          maddyn

          wait so can u send messages but not recieve them even tho ppl dmed u cause thats me rn

        • Adnan Ali
          Adnan Ali

          Did u solved it bro??

      • Harinath
        Harinath

        is this issue solved?

      • sneh
        sneh

        yessss bro did u find any solution same here?

      • shyanne
        shyanne

        Yeah same I’m trying to do what they said

      • anis
        anis

        do you solve this problem? bcs i also having this too rn?

  4. Pan
    Pan

    It lets me send messages but when it says that they replied to me i can’t see it and it getting annoying

  5. Brooke
    Brooke

    I have the same issue i get notifications that i have a new message however when i go to click on it it won’t load or work, i use to be able to send them ans just not see replys but now it doesn’t work at all and I’ve tried uninstalling amd reinstalling the app ive tried on the internet and a different phone and still not working.
    So frustrating i need it for my rep groups someone please help! Every thing else is working fine and my other accont is fine

    • Dominique crowder
      Dominique crowder

      Hey did you find this out yet please help me

  6. Reece
    Reece

    I have the same issue I can’t see my messages all I see is a loading icon and I’ve tried everything but nothing seems to fix it

  7. Marcus
    Marcus

    I have the same problem someone help my dm doesn’t load on my account but my others account the dms work

  8. Andrew
    Andrew

    Same problem and i’ve hot this for weeks: I get the notifications but i only can see the load icon when i want to check my dms. Instagram is the most bugged app ever.

  9. Ese
    Ese

    I have issues with Dm’s if am sending a DM it shows sending failed❌
    What should i do

    • Amber
      Amber

      I also suffer from this problem and a new chat was created and I still can’t message in it- so it’s very confusing.

  10. Kylar
    Kylar

    I grave the same problem as everybody here… I receive messages from my notifications but can’t see them and it’s getting reeeaaally annoying so if anyone know how to fix it please help

  11. Ryan
    Ryan

    Did anyone figure it out??

  12. Hunter Lackey
    Hunter Lackey

    Same exact problem. DM’s won’t load yet they load fine on my other two accounts? I’m deleted multiple times and reinstalled logged out even tried to restore my phone. Doesn’t work on another device or the web version either. Really frustrating when you are trying to promote a business and can’t load messages. Right before it stopped working I noticed an extreme lag on that account on group messaging like it wouldn’t load messages from the group dm until several days later. Then it just stopped working altogether. If anyone knows how to fix please help out. I’ve sent close to 50 messages emails everything to Instagram but they clearly don’t care…?‍♂️

    • Harriotte
      Harriotte

      Did you find solution as mine is the same

  13. Frostbite
    Frostbite

    I had the same problem everyone else did, after some researching (I just clicked on the first thing I found) , I tried logging off of my account, completely turning off my phone, then turning it back on and logging on. To my surprise, it actually worked.I only hope that it works for the rest of you as well.

  14. Jane
    Jane

    Someone I was chatting with on Instagram all of a sudden I can’t see he’s DM or chat as if we never messaged each other it’s all gone what do you think is going in

    • instafollowers
      instafollowers

      Hello.

      We’re sad to say that… But the person probably blocked you.

  15. Maheshz
    Maheshz

    My Instagram direct text message not work,I don’t understand why, do you know brother how I pix it?I can text to people but I can’t see what people sent to me.but I never think this is Instagram app problem.it may be Instagram account problem.?

  16. Milo
    Milo

    Hi, how did you fix this problem?

  17. Natalia
    Natalia

    I can’t read my DM !

  18. krysten
    krysten

    dms just arent loading on one specific account, i tried restarting device, logging out and deleting the app

  19. Karizma
    Karizma

    Hey Guys
    I Cant Even Open A Message & Reply
    Why Is That?

  20. Vinod
    Vinod

    I am not able to send messages to my friends as well as direct messages kindly find solution for my reason

  21. Mona
    Mona

    Subject-major concern in my instagarm account

    Content:-

    Good Day to Instagram team,

    I just have a concern eith my instagram account
    I was using an android device previously and all my direct messages were working fine but since i swapped my phone to ios all my dm have stopped working i cannot recieve any message from my followers as u can see i have above 7000 followers and they message me but im unable to see and this is a main concern.

    I hope you find this email as this is very urgent for me.

    I have spoke to apple team and they have said my phone is functioning fine.

    Please do reply my mail once you have received.

    Regard,
    Mona Ahmed

  22. Rishi tiwari
    Rishi tiwari

    Hii actually there is a hard glitch on my instagram direct messages inbox if someone is replying my story or sending me any messages the notifications doesn’t occurs on the screen and the messages also i can’t see on my inbox so please can you help me!!

    • Insta Followers
      Insta Followers

      Hi, sometimes Instagram can be quite glitchy. Usually, it gets fixed in some time. If you’re facing this problem for a long time, you can try to uninstall and reinstall Instagram.

  23. Deepti
    Deepti

    the problem is sending direct message to friends. and mention is the action was blocked
    please help me out of that

    • Insta Followers
      Insta Followers

      Hi there, there is no mentioning option in DMs. However, you can send the post or a story of a friend as DM.

  24. Mohamed
    Mohamed

    Hi, I have the same problem I have been facing for the past months. Please help me to solve it because I have to send very important messages. Please help me.

    • Insta Followers
      Insta Followers

      Have you tried deleting and reinstalling the app?

  25. Emily Ingber
    Emily Ingber

    My DMs are being blocked because Instagram thinks that I am spam, its driving me nuts that I cant find answers or get in touch with someone. This is such a crucial time for DMs being we cannot do face to face, especially for a business. PLEASE HELP

    • Insta Followers
      Insta Followers

      If you’re blocked, it is probably temporary. You should wait for a while for Instagram to remove the block. If not, please contact Instagram for removing the block. There is a special page on Instagram to request it.

      • L3nc1
        L3nc1

        which page. pls send to me.

  26. Kurd_london5
    Kurd_london5

    I can’t send txt message

  27. frankmagroltin
    frankmagroltin

    Am glad to see my love ones again

  28. Victor
    Victor

    Non of this solution given above by Instagram could help me. Please what is really depriving me of sending message to whom I like to send message to.while are they telling me that they have to stop/reject some activities in order to secure their community, what are they trying to say, help solve this problem and I will be very grateful because this restriction makes the Instagram looks very boring .thanks for your understanding.

  29. Pretty adelove
    Pretty adelove

    I did all and I can’t still send dm to people first,for example I followed a friend and I want to message him it’s not going

  30. Limealone
    Limealone

    When i get a dm notification from someone on instagram and try to answer using the ‘reply’ option in the notification, those texts don’t send. However, if i go to the dm itself and answer, the text sends just fine. I’ve tried switching to a data connection so it’s not a connection issue. This is pretty inconvenient so some help would be appreciated.

    • Insta Followers
      Insta Followers

      Have you tried updating the app?

      • Anonymous
        Anonymous

        I’m facing the same problem and I have the update version of till date

  31. Sushma
    Sushma

    Direct msgs are not showing notification

  32. Ajendra
    Ajendra

    I can’t see any new DMs in the chat, all are showing old chats and it Just shows limited nos of chats only (i.e 20) I can’t load any old conversations. I can just chat that 20 people only, and if they send me reply, it doesn’t show up, there’s all-time Highlight of “1 new unread message” if I’ve read it 1000 times. I’ve tried everything, different apps, PC browser, everywhere the same issue persists. It’s very frustrating I can’t DM anybody! I’ve already reported to IG. Please help me with this, any help will be appreciated. Thanks

    • Insta Followers
      Insta Followers

      Hello, sometimes the DM highlight gets stuck. However, it gets fixed by itself if you wait for some time. If it doesn’t, try to restart the app.

    • Che
      Che

      Hi Ajendra! Got the same problem. Was it fixed already?

  33. William T Harpole
    William T Harpole

    I noticed this morning Noveember 1118, 2020, all my messages I have got from friends on Instagram are now gone and I can not send any messages, becuse Instagram will not permit me to pull up a friend I am followwing

    • Dashanae
      Dashanae

      Can you fix my instagram video chat please

  34. dora
    dora

    Every time I sent dm to Jung Jaehyun, he didn’t even read but it appears as OPENED including all the photos and videos I sent. It goes the same for Do Young and Lucas and Xiaojun and Jaemin too. I am really curious about what is going on with the new version of Instagram. Does it happen to everyone or am I just lucky? Can someone please enlighten me? Thank you!!!

  35. Chasity
    Chasity

    i can see the notification for the message i just cant reply. Ive tried on my phone it says that they limit things and i should try again later, ive reported on my phone and i tried on my computer nothing is working, its only on this acount ono other account;

  36. Quinn
    Quinn

    I’m having the same problems, I can load my dms. I can’t send or receive messages and instagram anymore.

  37. Maryy
    Maryy

    what if ur using instagram on pc? n u cant recieve dms? like it was ok but suddenly its like that.. can u pls tell me what to do? maybe gmail me when u firgure out ive left my address below. thank u.

    • AmyM
      AmyM

      I had this same problem and I can’t figure it out either. So frustrating!

  38. Dhathrish
    Dhathrish

    Bro iam not getting insta messages i get notifications but if i open it it will be not there y?

  39. Dale
    Dale

    I have tried all this and It still isn’t working and I can’t get insta support because of my email linked to my account. I have no access to it.

  40. Zara
    Zara

    I did all the solutions and still didn’t work. I don’t like instagram anymore without DM messages ☹️

  41. A Wacky Rat
    A Wacky Rat

    It’s not letting me check message requests on Instagram, and it’s really annoying. I really hope this gets fixed. I put a poll on my story and at least 14 other people are having the same problem.

  42. Taylor Cobb
    Taylor Cobb

    Instagram direct messages not working when I switch to my mobile device. Something tells me that your method will help me fix it.

  43. evelyn
    evelyn

    Same, it says “there was a problem loading your inbox. “!

  44. Kaity
    Kaity

    I am not able to send messages or anything like that can’t unsend messages either.

  45. adbul_basit_olamilekan
    adbul_basit_olamilekan

    I can’t able to message on Instagram what happen

  46. Clewelry
    Clewelry

    I am a business account, and some people comment on my posts that they cannot dm me, does anyone know how to fix this?

    • Dennis
      Dennis

      Hi, Instagram might have banned you from sending and receiving DMs if you sent too many DMs like spam. Probably they would lift the ban after a while.

  47. Ahmed adnan
    Ahmed adnan

    Hello I’m getting notifications of message but when I open it the message in dm aren’t showing I have reported but still same problem no recover

    • Dennis
      Dennis

      Hello, have you tried the ways shown on the article?

  48. Prasanna Vibhute
    Prasanna Vibhute

    My Instagram messenger not open please help me

    • Dennis
      Dennis

      Hello, have you tried the ways shown in the article? If yes, can you describe your problem further?

  49. Lene
    Lene

    I have several ig accounts that i manage and only my personal account is experiencing this problem. When i go to dms they dont appear. I can jot send messages and not reveiving any either. I dont even see them. It has been 2 days and i tried everything

  50. Mari Gonzales
    Mari Gonzales

    My inbox or DM’S wont load! Just keeps trying to load! Its so annoying. I get the notifications that I have a DM but then I cant see it! PLEASE HELP