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Instagram Direct Messages Not Working (Solved – 2024)

The Instagram notification is one reason why the user checks the stories, new posts, direct messages, follow-up requests, new followers, etc. Therefore, failure to receive Instagram notifications can affect the number of times an Instagram user checks the Instagram feed.

Of all the problems that users have reported to Instagram, “Instagram DMs Not Working” is the most common these days for both iOS and Android users.

Instagram has developed a lot since it joined the world of Mark Zuckerberg and Facebook. Further changes are under development, and we are now used to using the app to send direct messages, that is, chat and even make video calls.

Of course, likes, comments, and Direct Messages (DM) are notified on the smartphone. Such notifications can appear silently on the screen if you prefer. Still, it may happen that you do not receive any notifications for direct messages even when they are not muted.

As with other problems related to Instagram and sharing with Facebook or your company page of the blue social network, due to the absence of notifications for DMs, it has a solution that you should be able to find with one of the following procedures.

If Instagram direct messages (DMs) are not working, we will give you some tips to fix it. There may be various reasons for this.

One of the most common problems of Instagram is the direct message problem.

Users who are experiencing this issue complain about not sending messages to users and other members on the followers’ list.

It originates from the Instagram server error or from the settings of the mobile device you are using. Or you may have been blocked by the user you want to send a message to.

In this article, we will examine all possible causes and try to find a solution.

Why Can’t I Send Direct Messages?

  • If you cannot use the message option on Instagram and cannot send messages, first check your internet connection. A connection error may cause it.
  • The second option is to check whether the person you want to send a message to disappeared from your followers’ list or not. Because some users only want messages from the people they follow to showing up, and they have adjusted their profile settings in this way.
  • If you don’t see these two options’ problems, the third option you need to check is the Instagram server status. Check for a general problem. If the problem is only due to you, you should try the following recommendations.
Instagram Direct Messages

How to Prevent the DM Problem on Instagram?

Do not always blame Instagram. Sometimes, even the settings of the mobile devices you use may prevent you from sending messages.

For example, you should clean cookies frequently. These cookies may have stopped you from using the applications correctly.

  • When you are having a DM problem on Instagram, close and restart the application.
  • Logout from your account and sign in again.
  • If it still does not recover, delete and reinstall the Instagram application.
  • If your device’s memory is full, it may not accept new data. This can lead to problems with sending and receiving threads.
  • As a last resort, try sending a message with your cellular connection instead of your WiFi connection.
Instagram Direct Messages

Advanced Solutions & Conclusion

Have you tried all the solution options we wrote above? Although Instagram Direct messages (DMs) still not working?

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Well, we’ll give you a few more options.

If all this is not working, all you have to do is consult the Instagram technical support team:

  • Ask your friends if they have the same problem. So you understand that the problem is only your source.
  • If the person you send a message has blocked you, you cannot send a message to him.
  • If you cannot receive messages, make sure that the message settings are active in Instagram privacy settings.
  • Log in to your Instagram account from a different mobile device and try sending a message.

If you are trying to send an in-group message to a group, the group’s permissions must be appropriate. Some groups do not allow users to send messages to the group.

Frequently Asked Questions About

When you send messages using DMs, they don’t disappear and remain visible in the conversation.

Yes, you can get or send your DMs via your E-mail. So when you receive a DM, you’ll get it as an e-mail too, and you can simply respond from there.

Sadly, there’s no provided method to recover deleted DMs. You can only ask them from the recipient, if they haven’t deleted too.

James Orublig

Posts: 544

Hi, my name is James but my friend calls me JamesTheNews since I always have the latest news about social media. Follow my blogs to learn every bit of trickery there is to social media.

132 Comments on Instagram Direct Messages Not Working (Solved – 2024)

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(Total: 39 Average: 4.9 )


  1. Eyinjustouch

    I was unable to send a direct message on Instagram..

    • Vishnu

      I can’t able to send messages. I have been also reported and uninstalled and reinstalled but it’s not sending. I don’t know what’s happening. And my sever is also good . Please help me and give solutions.

      • anis

        did you solve this problem already? help me bcs im having the same problem rn?

      • Sai Kumar
        Sai Kumar

        I am also facing same problem…do you find the solution for that please help me

        • Dennis

          Hello, have you tried the solutions shown on the article?

      • kenneth Charles metzger
        kenneth Charles metzger

        i hate to say this its Instagrams , problem some people like a few i can direct message , most i cant , its Instagram platform problem they have no tech support , or customer service , there product is awful

      • sarah

        if u get the solution kindly tell me

        • Nilesh moharkar
          Nilesh moharkar

          Hello sir
          I can’t receive messages to my friends on instaram . Plz help me to solve my problem plz…..


          • Yasmin Talley
            Yasmin Talley

            You can follow the steps we mentioned above, and also you can report a problem on Instagram.

    • Kurd_london5

      I was unable to send a direct message on instagram

    • wintttt


  2. Eyinjustouch

    Please I need a solution for this

  3. Leigh

    My deleted msgs keep coming back help me

    • Keagin DuVerneay
      Keagin DuVerneay

      Hi doğukan, sadly your solutions were not able to help out my issue, my messages refuse to show up and i cannot recieve any replies. However i can see and respond to replies through notifications. I would really appreciate your profesional opinion on this and what steps i would need to take to go about fixing this.

      • J.m

        I’m having the same problem when ever I go to click on the icon for the dms it’s just the loading sign but they never show up it’s been almost a month of this I’ve tried deleting the app and re installing and shutting my phone off I logged in on my separate phone to see if it was just the phone but the messages still will not show up I’ve sent in two help requests to Instagram but they never responded or fixed the problem if anyone knows why this is happening or a solution please help thanks

        • Dotro

          I have the same problem and it’s just so annoying

          • Nicole

            Did you find a solution to it? Having the same problem too

        • gel

          have it been fixed? cause i have that problem too right now. if it has been fixed please let me know how by email, thankyou

        • abril

          did you ever get it fixed? My inbox won’t load now!

        • Dominique Crowder
          Dominique Crowder

          I’m going three this right now bro can you please help me tell me what you do to solve the problem please I will cash app you

        • Guy

          I have the same issue now
          Has anyone ever figured out how to fix this?

          • SAYANI


        • Guna vardhan
          Guna vardhan

          How did you fixed it? I’ve been facing the same problem.

        • Vamshi

          Is it solved now ?

        • ashley

          did you figure out how to fix it

      • Amie

        This is happening to me too 🙁

        My dms aren’t loading all I get is the loading icon! I can send them if I go directly to someone’s page, but when they reply I can’t see it.

        So frustrating. This has been like this for months now & is driving me crazy!!

        • instafollowers

          It seems like a cache problem. Did you try deleting your cache or reinstalling the app?

        • Georgia

          I have this same problem! It’s really winding me up! I’ve report the bug multiple times, tried to find an insta email but can’t find one anywhere ?‍♀️

        • Tina

          Hi, I am facing the same issue for months, I tried everything but nothing helps! Did you solve it? How? Please help, thank you!

        • Crystal Rocha
          Crystal Rocha

          I used to have this problem ! But I fixed it

          • Reece

            Hi, how did you fix this

          • Nana Asante
            Nana Asante

            How did you fix it?

          • Tinaphan

            Hello Crystal Rocha ? How to you fix it ? 🙁 Plsss

          • shay

            how did you fix it ??? HELPPP

          • ayesha asim
            ayesha asim


        • Jeremy


        • Jaden

          Did you ever fix it

        • sneh

          yessss bro did u find any solution same here?

        • maddyn

          wait so can u send messages but not recieve them even tho ppl dmed u cause thats me rn

        • Adnan Ali
          Adnan Ali

          Did u solved it bro??

      • Harinath

        is this issue solved?

      • sneh

        yessss bro did u find any solution same here?

      • shyanne

        Yeah same I’m trying to do what they said

      • anis

        do you solve this problem? bcs i also having this too rn?

  4. Pan

    It lets me send messages but when it says that they replied to me i can’t see it and it getting annoying

  5. Brooke

    I have the same issue i get notifications that i have a new message however when i go to click on it it won’t load or work, i use to be able to send them ans just not see replys but now it doesn’t work at all and I’ve tried uninstalling amd reinstalling the app ive tried on the internet and a different phone and still not working.
    So frustrating i need it for my rep groups someone please help! Every thing else is working fine and my other accont is fine

    • Dominique crowder
      Dominique crowder

      Hey did you find this out yet please help me

  6. Reece

    I have the same issue I can’t see my messages all I see is a loading icon and I’ve tried everything but nothing seems to fix it

  7. Marcus

    I have the same problem someone help my dm doesn’t load on my account but my others account the dms work

  8. Andrew

    Same problem and i’ve hot this for weeks: I get the notifications but i only can see the load icon when i want to check my dms. Instagram is the most bugged app ever.

  9. Ese

    I have issues with Dm’s if am sending a DM it shows sending failed❌
    What should i do

    • Amber

      I also suffer from this problem and a new chat was created and I still can’t message in it- so it’s very confusing.

  10. Kylar

    I grave the same problem as everybody here… I receive messages from my notifications but can’t see them and it’s getting reeeaaally annoying so if anyone know how to fix it please help

  11. Ryan

    Did anyone figure it out??

  12. Hunter Lackey
    Hunter Lackey

    Same exact problem. DM’s won’t load yet they load fine on my other two accounts? I’m deleted multiple times and reinstalled logged out even tried to restore my phone. Doesn’t work on another device or the web version either. Really frustrating when you are trying to promote a business and can’t load messages. Right before it stopped working I noticed an extreme lag on that account on group messaging like it wouldn’t load messages from the group dm until several days later. Then it just stopped working altogether. If anyone knows how to fix please help out. I’ve sent close to 50 messages emails everything to Instagram but they clearly don’t care…?‍♂️

    • Harriotte

      Did you find solution as mine is the same

  13. Frostbite

    I had the same problem everyone else did, after some researching (I just clicked on the first thing I found) , I tried logging off of my account, completely turning off my phone, then turning it back on and logging on. To my surprise, it actually worked.I only hope that it works for the rest of you as well.

  14. Jane

    Someone I was chatting with on Instagram all of a sudden I can’t see he’s DM or chat as if we never messaged each other it’s all gone what do you think is going in

    • instafollowers


      We’re sad to say that… But the person probably blocked you.

  15. Maheshz

    My Instagram direct text message not work,I don’t understand why, do you know brother how I pix it?I can text to people but I can’t see what people sent to me.but I never think this is Instagram app may be Instagram account problem.?

  16. Milo

    Hi, how did you fix this problem?

  17. Natalia

    I can’t read my DM !

  18. krysten

    dms just arent loading on one specific account, i tried restarting device, logging out and deleting the app

  19. Karizma

    Hey Guys
    I Cant Even Open A Message & Reply
    Why Is That?

  20. Vinod

    I am not able to send messages to my friends as well as direct messages kindly find solution for my reason

  21. Mona

    Subject-major concern in my instagarm account


    Good Day to Instagram team,

    I just have a concern eith my instagram account
    I was using an android device previously and all my direct messages were working fine but since i swapped my phone to ios all my dm have stopped working i cannot recieve any message from my followers as u can see i have above 7000 followers and they message me but im unable to see and this is a main concern.

    I hope you find this email as this is very urgent for me.

    I have spoke to apple team and they have said my phone is functioning fine.

    Please do reply my mail once you have received.

    Mona Ahmed

  22. Rishi tiwari
    Rishi tiwari

    Hii actually there is a hard glitch on my instagram direct messages inbox if someone is replying my story or sending me any messages the notifications doesn’t occurs on the screen and the messages also i can’t see on my inbox so please can you help me!!

    • Insta Followers
      Insta Followers

      Hi, sometimes Instagram can be quite glitchy. Usually, it gets fixed in some time. If you’re facing this problem for a long time, you can try to uninstall and reinstall Instagram.

  23. Deepti

    the problem is sending direct message to friends. and mention is the action was blocked
    please help me out of that

    • Insta Followers
      Insta Followers

      Hi there, there is no mentioning option in DMs. However, you can send the post or a story of a friend as DM.

  24. Mohamed

    Hi, I have the same problem I have been facing for the past months. Please help me to solve it because I have to send very important messages. Please help me.

    • Insta Followers
      Insta Followers

      Have you tried deleting and reinstalling the app?

  25. Emily Ingber
    Emily Ingber

    My DMs are being blocked because Instagram thinks that I am spam, its driving me nuts that I cant find answers or get in touch with someone. This is such a crucial time for DMs being we cannot do face to face, especially for a business. PLEASE HELP

    • Insta Followers
      Insta Followers

      If you’re blocked, it is probably temporary. You should wait for a while for Instagram to remove the block. If not, please contact Instagram for removing the block. There is a special page on Instagram to request it.

      • L3nc1

        which page. pls send to me.

  26. Kurd_london5

    I can’t send txt message

  27. frankmagroltin

    Am glad to see my love ones again

  28. Victor

    Non of this solution given above by Instagram could help me. Please what is really depriving me of sending message to whom I like to send message to.while are they telling me that they have to stop/reject some activities in order to secure their community, what are they trying to say, help solve this problem and I will be very grateful because this restriction makes the Instagram looks very boring .thanks for your understanding.

  29. Pretty adelove
    Pretty adelove

    I did all and I can’t still send dm to people first,for example I followed a friend and I want to message him it’s not going

  30. Limealone

    When i get a dm notification from someone on instagram and try to answer using the ‘reply’ option in the notification, those texts don’t send. However, if i go to the dm itself and answer, the text sends just fine. I’ve tried switching to a data connection so it’s not a connection issue. This is pretty inconvenient so some help would be appreciated.

    • Insta Followers
      Insta Followers

      Have you tried updating the app?

      • Anonymous

        I’m facing the same problem and I have the update version of till date

  31. Sushma

    Direct msgs are not showing notification

  32. Ajendra

    I can’t see any new DMs in the chat, all are showing old chats and it Just shows limited nos of chats only (i.e 20) I can’t load any old conversations. I can just chat that 20 people only, and if they send me reply, it doesn’t show up, there’s all-time Highlight of “1 new unread message” if I’ve read it 1000 times. I’ve tried everything, different apps, PC browser, everywhere the same issue persists. It’s very frustrating I can’t DM anybody! I’ve already reported to IG. Please help me with this, any help will be appreciated. Thanks

    • Insta Followers
      Insta Followers

      Hello, sometimes the DM highlight gets stuck. However, it gets fixed by itself if you wait for some time. If it doesn’t, try to restart the app.

    • Che

      Hi Ajendra! Got the same problem. Was it fixed already?

  33. William T Harpole
    William T Harpole

    I noticed this morning Noveember 1118, 2020, all my messages I have got from friends on Instagram are now gone and I can not send any messages, becuse Instagram will not permit me to pull up a friend I am followwing

    • Dashanae

      Can you fix my instagram video chat please

  34. dora

    Every time I sent dm to Jung Jaehyun, he didn’t even read but it appears as OPENED including all the photos and videos I sent. It goes the same for Do Young and Lucas and Xiaojun and Jaemin too. I am really curious about what is going on with the new version of Instagram. Does it happen to everyone or am I just lucky? Can someone please enlighten me? Thank you!!!

  35. Chasity

    i can see the notification for the message i just cant reply. Ive tried on my phone it says that they limit things and i should try again later, ive reported on my phone and i tried on my computer nothing is working, its only on this acount ono other account;

  36. Quinn

    I’m having the same problems, I can load my dms. I can’t send or receive messages and instagram anymore.

  37. Maryy

    what if ur using instagram on pc? n u cant recieve dms? like it was ok but suddenly its like that.. can u pls tell me what to do? maybe gmail me when u firgure out ive left my address below. thank u.

    • AmyM

      I had this same problem and I can’t figure it out either. So frustrating!

  38. Dhathrish

    Bro iam not getting insta messages i get notifications but if i open it it will be not there y?

  39. Dale

    I have tried all this and It still isn’t working and I can’t get insta support because of my email linked to my account. I have no access to it.

  40. Zara

    I did all the solutions and still didn’t work. I don’t like instagram anymore without DM messages ☹️

  41. A Wacky Rat
    A Wacky Rat

    It’s not letting me check message requests on Instagram, and it’s really annoying. I really hope this gets fixed. I put a poll on my story and at least 14 other people are having the same problem.

  42. Taylor Cobb
    Taylor Cobb

    Instagram direct messages not working when I switch to my mobile device. Something tells me that your method will help me fix it.

  43. evelyn

    Same, it says “there was a problem loading your inbox. “!

  44. Kaity

    I am not able to send messages or anything like that can’t unsend messages either.

  45. adbul_basit_olamilekan

    I can’t able to message on Instagram what happen

  46. Clewelry

    I am a business account, and some people comment on my posts that they cannot dm me, does anyone know how to fix this?

    • Dennis

      Hi, Instagram might have banned you from sending and receiving DMs if you sent too many DMs like spam. Probably they would lift the ban after a while.

  47. Ahmed adnan
    Ahmed adnan

    Hello I’m getting notifications of message but when I open it the message in dm aren’t showing I have reported but still same problem no recover

    • Dennis

      Hello, have you tried the ways shown on the article?

  48. Prasanna Vibhute
    Prasanna Vibhute

    My Instagram messenger not open please help me

    • Dennis

      Hello, have you tried the ways shown in the article? If yes, can you describe your problem further?

  49. Lene

    I have several ig accounts that i manage and only my personal account is experiencing this problem. When i go to dms they dont appear. I can jot send messages and not reveiving any either. I dont even see them. It has been 2 days and i tried everything

  50. Mari Gonzales
    Mari Gonzales

    My inbox or DM’S wont load! Just keeps trying to load! Its so annoying. I get the notifications that I have a DM but then I cant see it! PLEASE HELP

    • Paulina

      I have the same issue. I have reported the problem to Instagram, but nothing has been fixed. I started experiencing this issues last week. I have new messages, but they don’t load up. I used my laptop last night, and I was able to check my messages. This morning I tried the laptop again, and I can’t access my messages via iphone or laptop.

  51. Grace

    Right !
    6th May 2022
    I’ve had EXACTLY the same problem the entire day where, when you try and message a follower, there are 3 little boxes that says “ Accept message request from …block, delete, except and every time I clicked accept, it ignored my request and kept showing the same screen.
    A friend who I’ve not been able to message because of this precise reason, has just a few moments ago posted a My Story. I looked at their my story, sent a simple “ Great “ message to accompany it with at least one word to say I liked it within the my story and my friend liked my reply to it and it instantly lifted the problem. I’m now able to send him message like nothing has been wrong.
    Sadly, it’s not solved the problem with my other friends.
    I think it will be solved if they post a my story too but I don’t know when that will be.
    I hope this helps someone in some way because this is driving me nuts too !!!

    • Maggie Whitewater
      Maggie Whitewater


      An interesting way to solve the issue!
      However, to get rid of the problem once and for all, have you contacted the Instagram help center?

  52. Suzanne

    I uninstalled the app, closed it down and opened it again. It works the first time I take a picture in the chat but then after a short thread of chats, I’ll try to take the picture again and it doesn’t work.

    • Yasmin Talley
      Yasmin Talley

      You can try to update your Instagram DM. If that doesn’t work, you should report a problem on Instagram.

  53. Prarthana

    I am unable to receive messages from my friends. Earlier I couldn’t send the .essages and it wouldn’t load but now I cant receive the messages too. Pls help me out here

  54. Ivona

    why i don’t have any messages on instagram can you tell me ?
    i have problem on instagram.

    • Yasmin Talley
      Yasmin Talley

      Have you tried updating your Instagram app? If the problem continues, you can try the abovementioned solutions.

  55. snoonkyfno

    logging out and logging in worked for me.
    thank youuu

    • Yasmin Talley
      Yasmin Talley

      Thank you! You can also like our other articles.

  56. Mercy

    I do receive Instagram messages but they take sooo long. Someone sends me a message and I see it after three days. I’ve tried uninstalling and it worked but again the issue occurred. Its like I should keep installing and uninstalling every second. And it no longer shows whether my messages are seen or not

    • Yasmin Talley
      Yasmin Talley

      You should try the solutions we mentioned above.

      • Wil

        Why my insta account dont have messenger features? I’ve been trying every solution that i found on internet but still no messenger update

        • Yasmin Talley
          Yasmin Talley

          Have you tried contacting Instagram Support?

  57. Leanne

    While i can receive ‘stories’ in messenger, suddenly i cannot reply to them? This has only just started in the last week. I have tried EVERYTHING from clearing cache, restarting phone, uninstalling messenger and reinstalling. Still nothing. I’m going out of my mind. Can someone enlighten me???

    • Yasmin Talley
      Yasmin Talley

      Our first recommendation is to check your settings. Also, you should have the latest version of Instagram. After these controls, you can try logging out and logging back. If the problem continues, contact Instagram Support.

  58. Kitsty

    When I click on DM icon, I cannot see my messages from previous DMs my folder primary and General aren’t loading and has been like this for 3 days. I am able to see request folder. CN anybody help? Thank you!

    Also I have cleared instagram Cache, logged out and back in again and have uninstalled and reinstalled instagram but it hasn’t resolved!

    • Yasmin Talley
      Yasmin Talley

      You should contact Instagram Support.

      • Niguel Roberts
        Niguel Roberts

        My direct message not working or loading for a few days now

        • Yasmin Talley
          Yasmin Talley

          You can try the methods in our blog post or contact Instagram Support.

  59. Ashi

    instaa team my instaa dms not working please help me

    • Yasmin Talley
      Yasmin Talley

      To address the issue with your Instagram DMs not working, first try basic troubleshooting steps like updating the Instagram app, restarting your device, or reinstalling the app. If these steps don’t resolve the issue, it’s recommended to contact Instagram Support through the app’s help center for further assistance. They can provide more specific solutions based on the details of your issue.

  60. Olaiya yemi, yemi64946
    Olaiya yemi, yemi64946

    I’m unable to send messages to this account Desmond Sam