Instagram Direct Messages (DMs) Not Working? (Solved – 2021)

Instagram Direct Messages (DMs) Not Working? (Solved – 2021)

The Instagram notification is one reason why the user checks the stories, new posts, direct messages, follow-up requests, new followers, etc. Therefore, failure to receive Instagram notifications can affect the number of times an Instagram user checks the Instagram feed.

Of all the problems that users have reported to Instagram, “Instagram DMs Not Working” is the most common these days for both iOS and Android users.

Instagram has developed a lot since it joined the world of Mark Zuckerberg and Facebook. Further changes are under development, and we are now used to using the app to send direct messages, that is, chat and even make video calls.

Of course, likes, comments, and Direct Messages (DM) are notified on the smartphone. Such notifications can appear silently on the screen if you prefer. Still, it may happen that you do not receive any notifications for direct messages even when they are not muted.

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As with other problems related to Instagram and sharing with Facebook or your company page of the blue social network, due to the absence of notifications for DMs, it has a solution that you should be able to find with one of the following procedures.

If Instagram direct messages (DMs) are not working, we will give you some tips to fix it. There may be various reasons for this.

One of the most common problems of Instagram is the direct message problem.

Users who are experiencing this issue complain about not sending messages to users and other members on the followers’ list.

It originates from the Instagram server error or from the settings of the mobile device you are using. Or you may have been blocked by the user you want to send a message to.

In this article, we will examine all possible causes and try to find a solution.

Why Can’t I Send Direct Messages?

  • If you cannot use the message option on Instagram and cannot send messages, first check your internet connection. A connection error may cause it.
  • The second option is to check whether the person you want to send a message to disappeared from your followers’ list or not. Because some users only want messages from the people they follow to showing up, and they have adjusted their profile settings in this way.
  • If you don’t see these two options’ problems, the third option you need to check is the Instagram server status. Check for a general problem. If the problem is only due to you, you should try the following recommendations.
Instagram Direct Messages

How to Prevent the DM Problem on Instagram?

Do not always blame Instagram. Sometimes, even the settings of the mobile devices you use may prevent you from sending messages.

For example, you should clean cookies frequently. These cookies may have stopped you from using the applications correctly.

  • When you are having a DM problem on Instagram, close and restart the application.
  • Logout from your account and sign in again.
  • If it still does not recover, delete and reinstall the Instagram application.
  • If your device’s memory is full, it may not accept new data. This can lead to problems with sending and receiving threads.
  • As a last resort, try sending a message with your cellular connection instead of your WiFi connection.
Instagram Direct Messages

FAQs About Instagram Direct Messages

Do my DMs expire on Instagram?

When you send messages using DMs, they don’t disappear and remain visible in the conversation.

Does Instagram send DMs via E-mail?

Yes, you can get or send your DMs via your E-mail. So when you receive a DM, you’ll get it as an e-mail too, and you can simply respond from there.

Can I recover deleted DMs?

Sadly, there’s no provided method to recover deleted DMs. You can only ask them from the recipient, if they haven’t deleted too.

Advanced Solutions & Conclusion

Have you tried all the solution options we wrote above? Although Instagram Direct messages (DMs) still not working?

Well, we’ll give you a few more options.

If all this is not working, all you have to do is consult the Instagram technical support team:

  • Ask your friends if they have the same problem. So you understand that the problem is only your source.
  • If the person you send a message has blocked you, you cannot send a message to him.
  • If you cannot receive messages, make sure that the message settings are active in Instagram privacy settings.
  • Log in to your Instagram account from a different mobile device and try sending a message.

If you are trying to send an in-group message to a group, the group’s permissions must be appropriate. Some groups do not allow users to send messages to the group.

We think that you may also be interested in which is our previous post about Instagram Support.
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    1. I can’t able to send messages. I have been also reported and uninstalled and reinstalled but it’s not sending. I don’t know what’s happening. And my sever is also good . Please help me and give solutions.

      1. i hate to say this its Instagrams , problem some people like a few i can direct message , most i cant , its Instagram platform problem they have no tech support , or customer service , there product is awful

    1. Hi doğukan, sadly your solutions were not able to help out my issue, my messages refuse to show up and i cannot recieve any replies. However i can see and respond to replies through notifications. I would really appreciate your profesional opinion on this and what steps i would need to take to go about fixing this.

      1. I’m having the same problem when ever I go to click on the icon for the dms it’s just the loading sign but they never show up it’s been almost a month of this I’ve tried deleting the app and re installing and shutting my phone off I logged in on my separate phone to see if it was just the phone but the messages still will not show up I’ve sent in two help requests to Instagram but they never responded or fixed the problem if anyone knows why this is happening or a solution please help thanks

      2. This is happening to me too 🙁

        My dms aren’t loading all I get is the loading icon! I can send them if I go directly to someone’s page, but when they reply I can’t see it.

        So frustrating. This has been like this for months now & is driving me crazy!!

        1. I have this same problem! It’s really winding me up! I’ve report the bug multiple times, tried to find an insta email but can’t find one anywhere ?‍♀️

  1. I have the same issue i get notifications that i have a new message however when i go to click on it it won’t load or work, i use to be able to send them ans just not see replys but now it doesn’t work at all and I’ve tried uninstalling amd reinstalling the app ive tried on the internet and a different phone and still not working.
    So frustrating i need it for my rep groups someone please help! Every thing else is working fine and my other accont is fine

  2. Same problem and i’ve hot this for weeks: I get the notifications but i only can see the load icon when i want to check my dms. Instagram is the most bugged app ever.

  3. I grave the same problem as everybody here… I receive messages from my notifications but can’t see them and it’s getting reeeaaally annoying so if anyone know how to fix it please help

  4. Same exact problem. DM’s won’t load yet they load fine on my other two accounts? I’m deleted multiple times and reinstalled logged out even tried to restore my phone. Doesn’t work on another device or the web version either. Really frustrating when you are trying to promote a business and can’t load messages. Right before it stopped working I noticed an extreme lag on that account on group messaging like it wouldn’t load messages from the group dm until several days later. Then it just stopped working altogether. If anyone knows how to fix please help out. I’ve sent close to 50 messages emails everything to Instagram but they clearly don’t care…?‍♂️

  5. I had the same problem everyone else did, after some researching (I just clicked on the first thing I found) , I tried logging off of my account, completely turning off my phone, then turning it back on and logging on. To my surprise, it actually worked.I only hope that it works for the rest of you as well.

  6. Someone I was chatting with on Instagram all of a sudden I can’t see he’s DM or chat as if we never messaged each other it’s all gone what do you think is going in

  7. My Instagram direct text message not work,I don’t understand why, do you know brother how I pix it?I can text to people but I can’t see what people sent to me.but I never think this is Instagram app may be Instagram account problem.?

  8. Subject-major concern in my instagarm account


    Good Day to Instagram team,

    I just have a concern eith my instagram account
    I was using an android device previously and all my direct messages were working fine but since i swapped my phone to ios all my dm have stopped working i cannot recieve any message from my followers as u can see i have above 7000 followers and they message me but im unable to see and this is a main concern.

    I hope you find this email as this is very urgent for me.

    I have spoke to apple team and they have said my phone is functioning fine.

    Please do reply my mail once you have received.

    Mona Ahmed

  9. Hii actually there is a hard glitch on my instagram direct messages inbox if someone is replying my story or sending me any messages the notifications doesn’t occurs on the screen and the messages also i can’t see on my inbox so please can you help me!!

    1. Hi, sometimes Instagram can be quite glitchy. Usually, it gets fixed in some time. If you’re facing this problem for a long time, you can try to uninstall and reinstall Instagram.

  10. Hi, I have the same problem I have been facing for the past months. Please help me to solve it because I have to send very important messages. Please help me.

  11. My DMs are being blocked because Instagram thinks that I am spam, its driving me nuts that I cant find answers or get in touch with someone. This is such a crucial time for DMs being we cannot do face to face, especially for a business. PLEASE HELP

    1. If you’re blocked, it is probably temporary. You should wait for a while for Instagram to remove the block. If not, please contact Instagram for removing the block. There is a special page on Instagram to request it.

  12. Non of this solution given above by Instagram could help me. Please what is really depriving me of sending message to whom I like to send message to.while are they telling me that they have to stop/reject some activities in order to secure their community, what are they trying to say, help solve this problem and I will be very grateful because this restriction makes the Instagram looks very boring .thanks for your understanding.

  13. When i get a dm notification from someone on instagram and try to answer using the ‘reply’ option in the notification, those texts don’t send. However, if i go to the dm itself and answer, the text sends just fine. I’ve tried switching to a data connection so it’s not a connection issue. This is pretty inconvenient so some help would be appreciated.

  14. I can’t see any new DMs in the chat, all are showing old chats and it Just shows limited nos of chats only (i.e 20) I can’t load any old conversations. I can just chat that 20 people only, and if they send me reply, it doesn’t show up, there’s all-time Highlight of “1 new unread message” if I’ve read it 1000 times. I’ve tried everything, different apps, PC browser, everywhere the same issue persists. It’s very frustrating I can’t DM anybody! I’ve already reported to IG. Please help me with this, any help will be appreciated. Thanks

  15. I noticed this morning Noveember 1118, 2020, all my messages I have got from friends on Instagram are now gone and I can not send any messages, becuse Instagram will not permit me to pull up a friend I am followwing

  16. Every time I sent dm to Jung Jaehyun, he didn’t even read but it appears as OPENED including all the photos and videos I sent. It goes the same for Do Young and Lucas and Xiaojun and Jaemin too. I am really curious about what is going on with the new version of Instagram. Does it happen to everyone or am I just lucky? Can someone please enlighten me? Thank you!!!

  17. i can see the notification for the message i just cant reply. Ive tried on my phone it says that they limit things and i should try again later, ive reported on my phone and i tried on my computer nothing is working, its only on this acount ono other account;

  18. what if ur using instagram on pc? n u cant recieve dms? like it was ok but suddenly its like that.. can u pls tell me what to do? maybe gmail me when u firgure out ive left my address below. thank u.

  19. It’s not letting me check message requests on Instagram, and it’s really annoying. I really hope this gets fixed. I put a poll on my story and at least 14 other people are having the same problem.

    1. Hi, Instagram might have banned you from sending and receiving DMs if you sent too many DMs like spam. Probably they would lift the ban after a while.

  20. Hello I’m getting notifications of message but when I open it the message in dm aren’t showing I have reported but still same problem no recover