How to Contact Instagram Customer Services (Updated – 2020)

How to Contact Instagram Customer Services (Updated – 2020)

Usually, nobody would want to contact Instagram customer services. Because if you’re there, there must be something wrong. However, if there’s a problem that prevents you from using your account properly, the sad news is flashing: you’ll have to contact Instagram support.

You can contact Instagram via a direct phone number or their e-mail address; and you can get help from various Instagram resources if you’re concerned about your account’s state.

However, contacting Instagram does not definitely mean you will get a reply, as whatever problem you’re experiencing isn’t usually viewed as a priority by Instagram. They have bigger fish to catch, that is why they may not be the best of community guidelines.

However, if you are still decided or obligated to contact their support line, here are some methods for you to contact Instagram customer services. You can at least try.

how to contact instagram customer services

Directly Contact Instagram: Three Steps

Instagram’s direct line and e-mail address are more of an automated help resource than getting in touch with actual customer service as we provide here in InstaFollowers.

It’s quite doubtful you will get an immediate response or will be able to talk to a human being any time soon. It’s not guaranteed that you’ll get an answer at all.

Considering that Instagram has over 1 billion global users, and that number is growing strong every passing day, these methods are used for helping yourself, rather than waiting for Instagram to help you.

directly contact instagram

Visit the Support Site

  • You can go to in your browser and try to find the topic that’s the closest to your problem and submit a report.
  • You can also search for specific keywords here to find what you’re looking for in a direct approach.

Send an E-Mail to Instagram

In order to contact Instagram customer services, you can simply send an e-mail to [email protected] address which Instagram uses for contact information.

You can also like this post: How to Turn on Dark Mode on Instagram?

You need to list your account name, what your problem is, and any other information you may think that is necessary to mention.

  • However, we should state that again, the probability of you getting a reply to this e-mail is quite low.
  • You should be sure to talk about your problem in an exact and constructive manner and only list relevant information.
send an email to instagram

Try to Contact Instagram on Its Account

Honestly, this has an even lesser chance of working out, but in the end, some people hit the jackpot by trying their chance. You can be one of those people too. It’s also a fact that their response rate is growing.

Even though it happens rarely, sometimes you may get an answer from the official Instagram account as they occasionally get in touch with their users for concerns related to public appearance and integrity.

The big company helping out a small user that’s in need, what’s better than that?


Unless you’re having a problem with a particular Instagram user, which is a public figure or have a big business account; these are your options.

To reach Instagram customer services aren’t always easy, but especially if you’re going through a big issue (like getting hacked, experiencing hate-speech or bullying, being harassed, etc.) you can be sure Instagram will be inclined to help you.

If you are experiencing any significant or stressful issues or if you’re a public figure, then reporting them is the best choice.

Did anything stressful, sketchy, or unusual happen to you on Instagram? Feel free to share with us; it gets lonely here sometimes.

Thanks for reading this article, and I hope to see you again in another one.

You can also like this post: What Is Instagram's Privacy Policy?

We think that you may also be interested in which is our previous post about Facebook Support.

I'm Deniz Gökçe Gülsen. I am a translator graduated from Yeditepe University in 2016, I am 26 years old. I studied social sciences at high school but after getting the best degree from Foreign Languages I’ve decided to have a career related to foreign languages. At Yeditepe University I studi...

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