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‘An Unknown Network Error Has Occurred’ on Instagram (Solved – 2023)

‘An Unknown Network Error Has Occurred’ on Instagram (Solved – 2023)

If you’re a daily user of Instagram, then you may have come upon ‘an unknown network error has occurred’ warning.

Instagram is the world’s preferred online photo-sharing social networking app. It has simply taken the world of photo-sharing to a full new level.

However, sometimes Instagram shows error messages.

What Does ‘An Unknown Network Error Has Occurred’ Error Mean?

This notorious error appears once you try to log in to your Instagram account. This is a common error and can appear at any time while logging in to Instagram via the application.

There are no such specific reasons for this error, and there are no exhausting rules to fix this error. You can simply eliminate this error by following some easy steps.

Generally, this error seems as a result of some network problems and might be simply fixed.

This error seems only on the Instagram app, and if you log in via the Instagram website, you may not face this error.

You can follow these techniques one by one; we hope that one of them will work for you to eliminate this error quickly.

Restart Your Mobile

The first and simplest way to eliminate Instagram Unknown Error is by restarting your device.

Simply keep pressing the Power button on your device until it restarts itself.

  1. Once you have restarted your device, open the Instagram application.
  2. Enter your account credentials.
  3. You will no longer face Unknown Network Error.

Check Internet Connection

Sometimes this error will occur as a result of your web connection.

Suppose you’re having an inconsistent web connection or having slow speed. In that case, there’s the possibility that you can find yourself facing this error when you log in to the Instagram application.

So the easy fix would be to change your internet connection and try logging in again on another internet connection.

  1. In case you are using a Wi-Fi network, then turn off your router for 5 minutes and restart the connection.
  2. Right after that, log in to your Instagram account, and you will successfully be logged in.

Clear Data & Cache

Here is the main solution to this error.

Sometimes cache files of the Instagram application can cause this error, and therefore, the simplest way to solve this error is by clearing the cache files on Instagram.

  1. Go to Settings > Applications of your mobile phone,
  2. Look for the Instagram application, tap on it.
  3. Then, tap on the Clear Cache button.
  4. After that, tap on Clear Data.
  5. Now open Instagram again.
  6. Log in to your account.
  7. You will be logged in.

Check Date & Time of Device

If your device’s date and time aren’t set properly, then there will be ‘an unknown network error has occurred’ issue on the Instagram application.

  • Open the regular Settings section on your device and attend the Date & Time section.
  • Set Date & Time choice to automatic and save your choice.

Update the Instagram App

If any of the above methods haven’t worked, then there is another fix.

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It is updating your Instagram application.

  1. Open the application store on your mobile phone and search for the Instagram application.
  2. Then you should tap on the Update button and let the Instagram get updated completely.
  3. Right after the update is complete, open the app and log in to your Instagram account.

To Conclude Instagram Error

This problem may be too much for you to handle if you have little to no experience with this type of stuff.

Therefore, it may be a wise choice to get professional aid from Instagram Help. Some errors are simply too much for us to grasp and find a unique solution.

Hence, further knowledge may solve your problems.

Frequently Asked Questions

This error may have caused by an action that was against the rules or guidelines of Instagram, and Instagram may have blocked you temporarily.

Using 3rd party apps or logging in and out too fast may have caused this error. You should leave your account to rest for a little while and try again later.

You should check your connection to see if there’s an inconsistency. If you’re on Wi-Fi, switch to mobile data, and vice versa.

If you’re sure about your account credentials and an internet connection, your mobile device’s operation system or the Instagram app may be outdated. Try to update them and try again.

The rate limit is unique to each account, so it may be 2 minutes for one and 200 for another. The only way to know is to wait in this case.

James Orublig

Posts: 556

Hi, my name is James but my friend calls me JamesTheNews since I always have the latest news about social media. Follow my blogs to learn every bit of trickery there is to social media.

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(Total: 31 Average: 4.9 )


  1. Apoorv

    i can’t login … after logging in … Instagram is Showing “Oops, an error occurred.”

    • instafollowers


      Did you try deleting the app and installing it again?

      • Jacob buxton
        Jacob buxton

        Like 7 times

    • Vvip rana sqhab 007
      Vvip rana sqhab 007

      An unknown errow as

  2. Jacklyn

    I’ve been having this issue with comment controls. Everytime I try to go into my settings on Instagram and click on comments it pops up saying an “unexpected error occurred” and to try again later. It’s been saying this for months. Instagram has been absolutely no help regarding the issue and it’s becoming unbelievably frustrating.

    • K

      This happened to me as well , I’ve tried EVERYTHING and Instagram will not help at all.

  3. Lele

    My Instagram account won’t let me change my bio or profile picture it just comes up with ‘unknown server error’. It also doesn’t send me notifications when people like or comment on my posts. Some one help me please if you know anything about this. The problem is with the account as i have logged in on other devices and it still does the same thing;(

    • Lol

      Literally same here I’ve done everything and have emailed them multiple times. Clearly I don’t wanna have to make a new account

      • Social Media Specialist Deniz Gökçe
        Social Media Specialist Deniz Gökçe

        Can you try to log in from the desktop and see if it works?

        • Enes Erol
          Enes Erol

          Aynı sorun bende de var. Tarayıcı üzerinden girincede aynı. Profilde değişiklik yapamıyorum. Hareketler kısmıda boş görünüyor. Yardım lütfen..

          • Insta Followers
            Insta Followers

            Uygulamayı silip tekrar yüklemeyi deneyin.

    • Pelin Top
      Pelin Top

      I am having the same problem! Please let us know when you found the solution. My ig account is pelintp

    • Nitin

      This problem I also faced please solve this problem

    • Tarvo

      Same problem here .. Have you find any solution ?

    • Shivangi Jain
      Shivangi Jain

      I’m having the exact same problem, have you figured it out yet why is it happening?

  4. Kuldeep Rexwal gurjar
    Kuldeep Rexwal gurjar

    Good morning hi

  5. Esau

    I need help With an unknown error occurring

    • Social Media Specialist Deniz Gökçe
      Social Media Specialist Deniz Gökçe

      Hi, what seems to be the problem?

      • Bharati Baisane
        Bharati Baisane

        I’m getting an unknown error occurred problem in my Instagram, and I tried all tricks but it didn’t help.

        • Dennis

          Hello, we’re sorry that you are still getting this error. Have you tried to delete the app and reinstalling it again?

  6. Eduardo Fernandes
    Eduardo Fernandes

    Gente, vim aqui pra dizer que o segredo é só baixar um app de VPN e colocar uma lá, e pronto… Já consegui se conectar denovo

  7. Wania

    Suddenly when I have opened my insta it’s showing that I have been logged out and when I have tried to add existing account it’s showing an unknown network error has occurred

    • Social Media Specialist Deniz Gökçe
      Social Media Specialist Deniz Gökçe

      Can you try to log in from the desktop and see if it works?

      • Abigal.

        on my instagram it is saying Handshake_failure alert, i have updated the app, my phone, reinstalled it, and it still still happening. i cant even login into my instagram account.

  8. Andrew

    Hello, i am facing the following issues: cannot link FB page to instgram and when trying to review connection (from both platforms) it does not work ( log out and reinstal done) any sugestions? 10x a lot

    • Insta Followers
      Insta Followers

      You can try deleting the app and reinstalling it, see if it works.

  9. Thaslim

    I have tried all these steps
    Still i cant login to any accounts from my Instagram app
    But i can login in web from this phone itself
    An error message is showing
    “Something went wrong withyour request”
    Its been happening for months

  10. Wellington

    It usually heppens when I am broadcasting as a DJ for some minutes….. then the broadcasting just ends and usually I have to wait about an hour to restart it.

  11. Nitin

    Sir my problem can’t solve please solve this problem my profile picture, bio, privacy can’t change please solve this problem as soon as possible.

  12. David Mecusker
    David Mecusker

    Ive temporarily disabled my account and tried to log back in. I’ve done the two factor authentication step however all I get is a black screen or a “challenge required”. I’ve done everything I can to fix the problem but nothing seems to work except reactivating my account.

  13. Sippy gill
    Sippy gill

    Please help me my Instagram app not working dismiss error

  14. John Clarkson
    John Clarkson

    Tried all of them None worked for my phone! I can log in on my ipad though.

  15. Gilmore

    “An unknown network error has occured” my phone is up to date. Everything is okay. Need help.

    • Insta Followers
      Insta Followers

      Have you tried resetting your password? Maybe that can help.

  16. kay

    Tired all above nothing works

    • Insta Followers
      Insta Followers

      Have you tried resetting your password? Maybe that can help.

  17. Anuja

    I am facing this issue of unknown network error on my new device while logging. Tried all the above methods still cant resolve the issue.

    • Insta Followers
      Insta Followers

      Have you tried resetting your password? Maybe that can help.

  18. Shubham Gautam
    Shubham Gautam

    I tried every step perfectly but didn’t get any result. Please help what should I do? I also mailed instagram but they said thay check help centre and help centre doesn’t have any answer regarding this.

    • Insta Followers
      Insta Followers

      Have you tried resetting your password? Maybe that can help.

  19. Sana

    I just downloaded this app in my new phone abd having this issue tried all the above mentioned methods but nothing worked… Huawei y9 is the mobile set..

  20. Zaman_khan92

    My account was disabled for 30 days due to some violation, after 30 days its still not working. Please Help me

  21. sorryguys

    Why I have the error on Instagram?

  22. Syafi Ammar
    Syafi Ammar

    Hi, I have problem with my ig. First, I can’t receive notification and When someone follow me or like my post.. Its doesn’t show in activity. Althought, I can’t change my profile pic or my bio. Im trying update, log out, diactivate my acc,But nothing work. My instagram already in latest update. Its problem with my account. It same when i open my avvount in another phone because if i open another account in my phone.It nothing problem. So the problem with with acc i think… Can u help me?

    • Insta Followers
      Insta Followers

      Maybe your account got blocked. Can you think of a reason why?

    • Trav

      Mine is doing the same thing.. only showing people to follow suggestions. IG likes to pick & choose who they let work to test different things on accounts. Let me know if you came up with a solution

  23. Tarvo

    Any of these solutions does not help me. My instagram is broken over a year allready. I can log in .. But i cant turn my activity status on, so i dont get any notifications. Gives the unknown network error every time .. I have tryed every fix that there is and contacted instagram over 10 times, but no help from there .. Anyone ?
    And also i use bussiness account and the app wont let me put it back private also ..

    • Alicia

      I cannot see my new followers, neither my likes, nor my comments. My activity feed is blank. The link I had to iglink has been deleted from my profile and I cannot change my profie neither

  24. Alicia

    I cannot see my new followers, neither my likes, nor my comments. My activity feed is blank. The link I had to iglink has been deleted from my profile and I cannot change my profile neither

  25. Kira Millsap
    Kira Millsap

    It’s keeps saying I have an unknow error after I tried everything

  26. Bee

    I cant login too ?

  27. Jagpreet__brar__

    Network error is coming in sending messages

  28. Jen

    For a long time Instagram kept saying an unknown error has occurred. Now it looks like it has been fixed after I cleared the data and cache.

  29. Ravinder kaur
    Ravinder kaur

    I have tried all the ways to login my instagram account still its showing unknown netwrok error

  30. Utkarsha

    I tried all the above step to removing the ‘unkown network problem ‘ on instagram ,but it still occur ?now what’s the problem with mine account??

  31. Shereen

    I tried all the methods above and didn’t work for me , the same network error appears when I try to login with browser 🙁

  32. Shivangi Singh
    Shivangi Singh

    I have uninstalled the app many times and now I can’t login my account

  33. Ashfika hashem
    Ashfika hashem

    It doesn’t work. How can i get back my Instagram id. Deleting instagram & Installing it again but Instagram showing an error occurred. Still facing the problem

  34. parag

    i will do this activity for login but still facing same problem while login.. pls advice.

  35. Hemanth Gowda KR
    Hemanth Gowda KR

    I am not able to access my account it is asking video verification

    • Dennis

      Your account is blocked for some reason. That is why the Instagram team wants you to verify your account to get it back.

  36. jordon

    In my case I’m trynna log in from google but always they r telling can’t reach this page. What should I do for this ??

    • Dennis

      If you are having login problems on Instagram, we can advise you to read our related article: How to Fix Instagram Login Error: Causes & Solutions

  37. Umra

    my app is not working please help

    • Yasmin Talley
      Yasmin Talley

      You can try the solutions we mentioned above.

  38. 9360905976

    My Instagram account in network issue please my

    • Yasmin Talley
      Yasmin Talley

      Have you tried the solutions we mentioned above?