Sometimes we need help on Instagram for certain things; in that case, it would be extremely smart to contact the Instagram support line when experiencing in-app problems.
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Contacting Instagram is easy to do but the problem is that receiving a response, including a resolution to your issue, is extremely difficult.
It’s necessary to grasp all of your choices for creating progress with Instagram Support.
This article covers the best strategies for getting the help you need.
Instagram has over 1.5 billion users, and also the variety of support requests they receive is staggering.
If just one hundred users contact Instagram once per annum, that is still over 15 million support requests a year.
Now some of you may be thinking, ‘well, that’s only 1500 support requests per hour’, which should be okay for a company with Facebook’s resources.
We surely understand it’s not an easy issue. Non-automatable problems simply may not be fixed at a large scale for consumers of free apps.
Having said that doesn’t necessarily mean hundreds of thousands of followers certainly don’t deserve some attention.
These Instagram users are the ones that are making Instagram and drive Facebook’s stock price up.
The users indeed do need to have better solutions for escalating support issues to Instagram.
If you’re a regular Instagram user, receiving help is still possible.
Submitting a support request is the best option if you can’t find what you’re looking for on Instagram Help Center.
Follow the instructions below:
- Go to instagram.com
- Scroll down to the bottom of Instagram.com and click ‘Support.’
- In the left-hand menu, click ‘Privacy and Safety Center.’
- Click ‘Report Something.’
- Click on the type of issue you’re experiencing.
- Look for a link that says report it.
- Each issue has a unique form to fill out; choose one to go.
In case you are an influencer, it is highly likely for you to be targeted for an attack. It will most likely focus on taking control of your Instagram account for monetization or stealing your name, probably to sell it.
If you spend time in the right Facebook groups, you’ll see posts daily from influencers looking for help reclaiming control of their accounts.
As we mentioned above, Instagram does not have an official escalation way specifically for influencers.
All your requests via the standard channels will not be heard or seen alongside the thousands of users with no profile picture and zero followers submitting requests.
This means your best bet is through the muddy unofficial channels.
You Might Need to Use Some Shady Ways
When we talk about muddy unofficial channels, these would include finding an individual with a contact at Instagram, most commonly a friend or a person who has had to engage with Instagram on behalf of their business, like an employee big advertising partner.
If you’re reading this article, you likely don’t have anybody who can help you, so it is better to be prepared to spend some money.
Since there is a lack of official support, this has created a different market for providing unofficial Instagram support services for thousands of dollars, depending on the task. Don’t apply for something that would go against the community guidelines. You wouldn’t want your account to be banned by Instagram.
Based on how much revenue the account generates, how important it is to your brand, and the amount of work put into building your audience, it can still make sense to spend a lot to reclaim your account.
It is such a pity that your options are relatively limited cod the official channels if you’re a normal Instagram user. It indeed feels hard to put up with it, but it’s the unfortunate nature of a free app.
You and your attention are the product and that means if one of Instagram’s 1.5 billion “products” has an issue, it’s not a high-priority problem.
They wouldn’t spend hundreds of dollars trying to fix it. It is understandable for Instagram to simply ignore that issue and work on a new money-making product instead.
If you’re an influencer or a content creator with tens of thousands of followers, there are unofficial step-up methods with variable degrees of success. There is a direct phone number for Instagram’s customer service. Yet, the efficiency of this number is debatable. If we think that Instagram has more than a billion users, and everyone tried to reach out to Instagram, they won’t handle it.
- The contact number for Instagram is 650-543-4800.
- Their contact e-mail is [email protected].
However, please note it’s extremely likely you won’t find answers to your inquiry via these channels.
To conclude the possible alternatives to getting in touch with the Instagram team, here is the link to the official page on Facebook. You can try to write a comment on one of the published posts, as the instant messaging system via chat has not been integrated into the page.